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Business Excellence Blog

written by: Ze'ev Ronen /

Important KPIs to run a business – part III: Supply Chain

The current series of articles focuses on the important KPIs every business must monitor. I have already written many articles regarding this very important issue. However, this article focuses on shortly presented Supply Chain KPIs.

written by: Ze'ev Ronen /

Important KPIs to run a business – Part II: Human Resources and Finance

In the current series of articles, I focus on the important KPIs every business must monitor. I have already written many articles regarding this very important issue. However, this article focuses on concisely presented KPIs with links to learn about them in greater detail.

written by: Ze'ev Ronen /

Important KPIs to run a business – part I: The KPI reports CEOs Regularly measure

It is widely accepted that without data and careful analysis, businesses cannot advance. Not assessing and not controlling processes is like driving a car without the ability to see the way or check how much petrol is left in the tank.

written by: Ze'ev Ronen /

Will Hanan Freidman revolutionize customer service in Israel?

The CEO of Leumi Bank, Mr. Hanan Freidman, has recently made a public announcement which revolutionizes the service the bank provides to its customers. Hanan committed to personally make sure that all customers’ requests are resolved within 24 hours and if not, customers are encouraged to communicate with him on his private WhatsApp. This, among other actions the bank is implementing, will overturn the way customer service has been practiced in Israel for decades.

written by: Ze'ev Ronen /

The best way to manage employees during wartime

This article focuses on the principles of managing employees during wartime.

written by: Ze'ev Ronen /

How to run a business during wartime?

This article was written during wartime. Life continues and businesses continue to operate. I have recently been asked many important questions regarding the correct way to operate a business in the face of the current difficulties and obstacles.

written by: Ze'ev Ronen /

How does courtesy contribute to business?

Dan was rushing to a meeting. He could not find parking space in the car park of the tower building. Suddenly he spotted a free parking slot. He accelerated towards the slot only to realize that a female driver was maneuvering her car into that slot. She drove backwards and forwards trying to steer her way between the lines. That was all Dan needed. He quickly pushed in front and parked his car, leaving the lady driver bewildered.

written by: Ze'ev Ronen /

Clever marketing VS wise consumers: How does packaging affect consumers?

A few days ago, at one of my late-night stops at a gas station, I felt like eating a popsicle. Unable to decide which brand to choose, I bought one of each. At that point I noticed that although wrapped in similar size wrappings, one popsicle weighed more than the other. MAGNUM weighed 85 grams while Milka weighed only 69 grams. The Milka popsicle is more expensive. Yes, it costs more though it is substantially smaller.

written by: Ze'ev Ronen /

How to create winning teams?

A management board of a retail chain outlets decided to set a prize-winning competition between the outlets. The competition aimed at providing an incentive to increase sales. The prize was a medal for the winning team and an invitation for two to a fancy dinner for the team members.

written by: Ze'ev Ronen /

For and Against Pay Transparency in Businesses

Does everyone know what other people earn in your company? If the answer is “yes”, is it official information or is it spread by word of mouth? What effect does knowing what other people earn have on gender pay? How does it affect employee’s motivation?

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"Manage" by Ze'ev Ronen - Front Cover

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Manage Cover Front w150My First Book: Manage! Best Value Practices for Effective Management

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