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Business Excellence Blog

13-10-2021
written by: Ze'ev Ronen /
18 Views

How to Be a Better Negotiator

I once met with a CEO of a big organization we very much wanted to work with. From the beginning I looked at him with an encouraging smile. He answered in the same optimistic spirit. We grabbed a cup of coffee and settled in the meeting room, opening with some small talk. He mentioned he likes to listen to a certain radio program, of which I am also a frequent listener, and shared his opinions of it, with which I agreed.

08-09-2021
written by: Ze'ev Ronen /
74 Views

Are You Aiming to Be Number 1 in Your Market?

If you have a convenience store at a gas station, you need to stock a number of essential items customers might suddenly need, or buy impulsively when they stop to fill up. Nobody does their weekly grocery shop at a gas station.

14-07-2021
written by: Ze'ev Ronen /
196 Views

Why Some Managers Don’t Delegate, and How to Create Change?

One of the questions I routinely ask managers is, how much of their time they spend doing their employees’ jobs (putting out fires, problem solving, answering questions). Most, almost all, say they spend 70% to 95% of their time at the operational level. A level which includes mostly activities which could be delegated, or have officially been delegated.

23-06-2021
written by: Ze'ev Ronen /
104 Views

Why Are There More Unemployed Women?

Statistics show that 70% of all unemployed people in Israel during the third Coronavirus quarantine were women. The lack of symmetry between men and women in unemployment statistics has gotten worse over the pandemic.

09-06-2021
written by: Ze'ev Ronen /
147 Views

Toyota's Second Principle: Create a Flow to Raise Problems to the Surface

Aviv was the owner and CEO of a company, and led marketing and business development. Most sales and growth were in overseas markets, and Aviv personally managed activity in key countries. He spent a lot of time on marketing trips and knew all the overseas clients and distributors.

18-05-2021
written by: Ze'ev Ronen /
241 Views

How to Identify Your Company’s Values, and Why It Matters?

One of the first stages of personal coaching is identifying personal goals. Not defining, but identifying. We don’t choose pretty words and decide those are our values only because they look good. Personal values are an inherent part of us.

28-04-2021
written by: Ze'ev Ronen /
186 Views

Do You Know What Your Goals Are?

When you get into a cab, the first question the driver asks you is - where are you going? You probably always have an answer to that. After all, you wouldn't get in a cab without a destination in mind. Yet I meet people, and even businesses, with no goals. And without goals, you can’t have purposeful progress.

07-04-2021
written by: Ze'ev Ronen /
211 Views

How Much Are You Willing to Pay for Good Service, or How to Improve Your Customer Service

While hiking the Israel Trail near Dimona, we often use Patrick’s services, to drive us to the starting point, and from the end point. We found Patrick a year ago, when we were looking for a driver and compared prices. But now we don’t compare the prices Patrick quotes us with other offers. Patrick has excellent customer service. Comes anywhere, always a few minutes early, and is flexible enough to change the time if we’re early or late.

03-03-2021
written by: Ze'ev Ronen /
257 Views

What Has the Coronavirus Taught Us, and Which Lessons Should We Remember Moving Forwards?

The Coronavirus hit us like an apocalyptic vision. I think that if anyone had raised the possibility of such an event, even in November 2019, we’d have all treated them like a fool. Despite the surprise, globally people adjusted remarkably quickly. It’s enough to look at the parallel development of vaccines, and their approval by health authorities, within 10 months, to understand the revolution in tends of behaviors and thought patterns that occurred over the last year.

13-01-2021
written by: Ze'ev Ronen /
551 Views

What’s the First Expense You Cut When Sales Are Down?

I don’t know about your specific company, but usually the first step is layoffs. Most often, labor costs aren’t the biggest expense, but it always seems simplest, fastest, and easiest to fire employees - and if and when sales are back up, recruit new ones. Furthermore, we know there is always latent redundancy, so we assume any reduction in the workforce will lead to greater efficiency.

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