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Business Excellence Blog

07-04-2021
written by: Ze'ev Ronen /
25 Views

How Much Are You Willing to Pay for Good Service, or How to Improve Your Customer Service

While hiking the Israel Trail near Dimona, we often use Patrick’s services, to drive us to the starting point, and from the end point. We found Patrick a year ago, when we were looking for a driver and compared prices. But now we don’t compare the prices Patrick quotes us with other offers. Patrick has excellent customer service. Comes anywhere, always a few minutes early, and is flexible enough to change the time if we’re early or late.

03-03-2021
written by: Ze'ev Ronen /
185 Views

What Has the Coronavirus Taught Us, and Which Lessons Should We Remember Moving Forwards?

The Coronavirus hit us like an apocalyptic vision. I think that if anyone had raised the possibility of such an event, even in November 2019, we’d have all treated them like a fool. Despite the surprise, globally people adjusted remarkably quickly. It’s enough to look at the parallel development of vaccines, and their approval by health authorities, within 10 months, to understand the revolution in tends of behaviors and thought patterns that occurred over the last year.

13-01-2021
written by: Ze'ev Ronen /
486 Views

What’s the First Expense You Cut When Sales Are Down?

I don’t know about your specific company, but usually the first step is layoffs. Most often, labor costs aren’t the biggest expense, but it always seems simplest, fastest, and easiest to fire employees - and if and when sales are back up, recruit new ones. Furthermore, we know there is always latent redundancy, so we assume any reduction in the workforce will lead to greater efficiency.

30-12-2020
written by: Ze'ev Ronen /
569 Views

Why Do Many Managers Resist Improvement Teams and the Information they Provide?

In the past, when I managed Osem-Nestle’s factory in Yokne’am, we often had improvement teams working with internal leaders. For four years, we had a yearly workshop teaching employees how to lead improvements teams. The woman leading these workshops then led and managed the improvement teams, and coached the leaders. After four years, we transitioned to doing that internally as well.

28-11-2020
written by: Ze'ev Ronen /
738 Views

The Coronavirus Benefited Some Businesses – How to Leverage Good Luck, And Bad Luck

It might seem odd, but some businesses and people benefited from the global effects of the pandemic. For example, let's say you're a manufacturer of a niche product like facemasks, and suddenly it becomes the most sought after product worldwide, sold for exorbitant prices. It can seem as if luck fell out of the sky, into your lap. What will you do?

28-10-2020
written by: Ze'ev Ronen /
824 Views

How to Promote Engagement and Get Employees Invested in Company Goals

At 6:15 I started riding my bicycle towards Ramat Ha'Nadiv and we started making our way up to Mansur el-Aqeb. We were supposed to meet Uri there. When we reached the top, there was no sign of Uri. We waited. Uri didn’t arrive, nor call. We tried calling him, and there was no answer. After about fifteen minutes, we started riding again, heading north. A short while later, Uri came riding towards us, smiling.

14-10-2020
written by: Ze'ev Ronen /
684 Views

How to Initiate Change and Deal with Objections

Javier is a young tour guide, Until recently, he had a lot of work. He speaks Spanish fluently, and as a result he had, among is other clients, many Birthright groups from South America. And then came the Coronavirus, and Javier found himself without work, and with the realisation that life is unlikely to return to how it was anytime soon.

23-09-2020
written by: Ze'ev Ronen /
768 Views

The Cost of Work-From-Home and Zoom Meetings

Covid-19 changed many things in one fell swoop. One of those is the prohibition on face-to-face meetings. With the meetings we were used to no longer possible, we started using Zoom or similar softwares. School and university lectures, management meetings, consultations, workshops, coaching sessions.

05-08-2020
written by: Ze'ev Ronen /
721 Views

In Times of Financial Crisis It's Essential You Make Business Decisions Using the Sensitivity Analysis Model

Ei'lam and I analyzed the company's operations, and for all other fields managed to create a profit generating work-plan with reasonable effort. Contrastingly, it seemed impossible to create such a work-plan for the import and distribution side of the business.

23-07-2020
written by: Ze'ev Ronen /
504 Views

How Managers Can Use Personal Goals to Achieve Company Goals

A medical start-up I worked with in the past faced a considerable schedule delay. I suggested the CEO display the company's goals and schedules in a prominent location, breakdown company goals to personal ones assigned to each managers, and thus delegate responsibility to them.

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