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This month will see the publication of my first book will: Manage! Best Value Practices for Effective Management. To celebrate it, I would like to dedicate this weekly article to the role of the ideal manager.
This is the first chapter from my new book: Manage! Best Value Practices for Effective Management. The purpose of this book is to provide a fresh look on how you can improve business results by making your company matter to your employees.
Brainstorming is one of the basic tools in the development of ideas, problem-solving, creative thinking or any other group endeavor. When we develop Fishbone with the objective of arriving at the root cause of a specific problem, brainstorming is the basic tool we should use.
The CEO of that company led the business and marketing development and wanted to ensure that they would never lack product to supply orders, and therefore their warehouses were full of product that turned out to be defective.
Many CEO's have attained their management positions without any training or preparation. Almost all the direct managers of employees that I have met (work managers, department managers, line managers, etc.) were promoted to their positions because they were good employees.
"Ministry of Commerce: 20% of Israelis Pay 85% of our Revenue Tax" (article in The Marker, February 8, 2017).This distribution illustrates the principle known as the Pareto Principle, or the 80-20 rule. This principle was developed by Italian economist Vilfredo Pareto (1848-1923), who claimed that in many situations, 80% of the results or effects stem from 20% of the active factors or causes.
At a major public company's plant, output was never measured. Production planning was performed on the basis of machine work hours for each product, and there was no control undertaken on this either. As the objective is to produce some kind of product, or to provide a service, we need to measure output and not the hours during which we have manufactured or planned production.
If we address the 20% of principal products manufactured (see example later on), we can attain a significant improvement in results (eg. profits). In this way, we can concentrate our efforts and resources and be decisive and efficient.
Once I came to a small company whose employee turnover was extremely high. Few employees would stay for more than a few weeks before leaving. The CEO would shout at his employees for any minor transgression. I asked him why, and he said they needed to learn (usually they learned that it would be best for them to leave).
Every morning, my dog, Merry, takes me for a walk. No, I'm not confused – Merry likes to go for a walk by herself as well, but in the morning, before I go to work, she likes us to go out together. She waits by the door until I attach each of us to one end of the leash and then, when we go out, she decides on the route and the amount of time.